Buying terms / Customer Service / e-ShopBrokers

Terms & Conditions

This web site, www.eshopbrokers.co.uk, is operated by e-ShopBrokers Ltd (referred to as "we", "our" or "us"). These terms will apply to all your (referred to as "you" or "your") purchases of items from this website, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. We may change these terms from time to time. Please check them before you make any new purchase.

Payment & Prices

• You can pay for your order by Visa, MasterCard, Maestro and Solo.
• Due to fluctuations in exchange rates we do not accept payment made by credit or debit cards from foreign banks.
• We will not accept payment by cheque or cash on delivery.
• All prices and products quoted are subject to alteration or withdrawal without notice from time to time.
• We try to ensure that the prices and information on our website are accurate but we are not responsible for errors that may occur. In the event of an error occurring we will inform you as soon as possible and give you the option to confirm the order at the correct price, change your order, or cancel it. If we cannot contact you we will cancel the order and provide a full refund.
• If billing and delivery addresses are not the same, we may require a utility bill for confirmation of address.
• When processing your order, the information provided will be subject to credit and fraud prevention checks.
• All prices include VAT. Our registration number is GB 938 9684 49

Ordering

• All orders are subject to availability and we can only guarantee availability whilst stocks last.
• If the goods ordered are unavailable, you will be contacted by e-mail or telephone and will have the option to either wait until the stock is available, replace it with an alternative or cancel your order.
• We will endeavour to deliver goods within the times stated but delivery dates are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

Delivery

• Delivery is to the UK only.
• We require you to sign a delivery note on receipt of the goods.
• Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. Any special requirements should be notified to us at the point of ordering.
• You will be provided with a delivery date and the relevant contact numbers when your order is confirmed. We may call you or send you an email to remind you of your delivery date.

Warranty

Returns

• Products must be inspected upon delivery and refused if any damage is found. No claims for visible damage will be accepted after item has been signed for.
• It is your responsibility to ensure that you have signed for the correct number of goods delivered
• Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal.
• In most cases any damage issues will be resolved by our Customer Services team at the point of delivery.
• Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them because they are incorrect or different to that which was ordered. Your statutory rights are not affected.

Cancellation

• You have the right, under the Distance Selling Regulations, to cancel your order within seven days of delivery, starting the day after the goods are received. This must be done in writing, via e-mail, fax or letter to our contact details listed below.
• Under the same regulations you have a duty to take care of the products.
• If you cancel an order after the goods have been delivered, it will be your responsibility to return the goods to us. We recommend using a signed for service and to retain proof of delivery.
• Where you cancel your order under the Distance Selling Regulations, we will refund your money within 30 days of the day you cancelled your order.
• When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken care of, we shall charge you a fee equivalent to the reduction in the item’s value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you.
• Special order and products made to your personal requirements cannot be returned.
• If we are unable to supply your product within 30 days of order you are entitled to a full refund.

Faulty Items

• All products are covered by a 12 month minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product.
• The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
• The manufacturer’s guarantee is provided in addition to the rights you have as a consumer and accordingly, your statutory rights are not affected.
• If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly.
• If your goods are faulty and you wish to make a claim under the manufacturer’s guarantee, you must in the first instance contact the manufacturer from the guarantee details provided.
• If an exchange is necessary, the manufacturer / supplier will arrange this without unreasonable delay and without charge.
• You should always refer to the operating, care and maintenance instructions in relation to each product.

Refunds

• All requests for refunds must be made in writing. Requests can be made by email to support@eshopbrokers.co.uk or in writing to the address at the bottom of the page.
• All refunds due for whatever reason (other than cancellations under the Distance Selling Regulations) will be made within 30 days of returning the product.
• Any deductions applicable will be deducted from the refund due.

Liability

• We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.
• While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
• Please note that images of products on this website are for illustrative purposes only. The goods that are delivered may vary slightly from the image supplied by the manufacturer and will not include any of the pictured accessories, unless stated in the specification of the goods.
• The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
• No warranties or representations are made about any goods other than as expressly contained in this website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded.
• English law applies to these Terms and Conditions and any dispute will be dealt with exclusively by the English Courts.

Customer Information

For further information or any query on any aspect of our products and services please contact us on:

Tel: 01797 208208
E-mail: sales@eshopbrokers.co.uk
Company Registration Number: 05908880